FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

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Frequently asked questions

Do you offer technical support?

Yes, we offer technical support to Gearstreet customers only.



Fernandes guitar dating?

Only on instruments sold by Gearstreet.



What happened to older Fernandes guitar models?

Sadly, most Fernandes instruments have been discontinued. Let us know if you are looking for a specific model and color, we may be able to find it for you.



Is the FSK-101 Sustainer Kit available?

The FSK-101 has been discontinued, only the 401 system will be available from now on.



Sustainer Installation & Repair?

We offer Sustainer installation and repair, our shop is in Los Angeles, California.



Do you sell parts for older Fernandes guitars?

Yes, please let us know which part you are looking for. We have some parts listed on our ebay and reverb stores:
http://www.ebay.com/sch/fernandesusa/m.html https://reverb.com/shop/gear-street



Is the Sustainer available in White?

Unfortunately, not at the moment. Only in black.



Sustainer is not working properly, what should I do?

We are here to help. Please give us a detailed description of the issue, including the specs of your guitar, we will get back to you as soon as we can. Always refer to the Sustainer installation manual, it has several guidelines that must be followed.



What is the standard shipping method and are there more options?

Standard method is priority mail for most items, which takes 2-5 business days for US delivery and 2-4 weeks for most international destinations. Priority mail tracking service is not 100% reliable, please ket us know if you prefer a more secure and reliable service, we will give you some options. Shipments are insured for sale value, unless requested otherwise. International duties and customs fees are not covered and cannot be prepaid when shipping from USA.



Can I return my order?

Yes, we offer a full refund policy within 10 days of delivery. Return shipping is not covered unless there is a defect or quality issue. Please let us know of any quality or technical issues before returning an item.



Warranty terms?

We offer a 5 year warranty against defects and crafstmanship problems on all Fernandes and Burny products, purchased from Gearstreet. Including guitars, basses, parts, accessories and Sustainer systems. Warranty is applicable to original owner only. Please contact us if you have any issues or have questions about your item(s). Return shipping cost is not covered under warranty.