Question 1

Do you offer technical support?

Accepted Answer

Yes, we offer technical support to Gearstreet customers only.

Question 2

Fernandes guitar dating?

Accepted Answer

Only on instruments sold by Gearstreet.

Question 3

What happened to older Fernandes guitar models?

Accepted Answer

Sadly, most Fernandes instruments have been discontinued. Let us know if you are looking for a specific model and color, we may be able to find it for you.

Question 4

Do you sell parts for older Fernandes guitars?

Accepted Answer

Yes, please let us know which part you are looking for.   We have some parts listed on our ebay and reverb stores: http://www.ebay.com/sch/fernandesusa/m.html https://reverb.com/shop/gear-street

Question 5

Is the FSK-101 Sustainer Kit available?

Accepted Answer

The FSK-101 has been discontinued, only the 401 system will be available from now on.

Question 6

Is the Sustainer available in White?

Accepted Answer

Unfortunately, not at the moment. Only in black.

Question 7

Sustainer Installation & Repair?

Accepted Answer

We offer Sustainer installation and repair, our shop is in Los Angeles, California.

Question 8

Sustainer is not working properly, what should I do?"

Accepted Answer

We are here to help. Please give us a detailed description of the issue, including the specs of your guitar, we will get back to you as soon as we can.   Always refer to the Sustainer installation manual, it has several guidelines that must be followed.

Question 9

What is the standard shipping method and are there more options?

Accepted Answer

Standard method is priority mail for most items, which takes 2-5 business days for US delivery and 2-4 weeks for most international destinations.   Priority mail tracking service is not 100% reliable, please ket us know if you prefer a more secure and reliable service, we will give you some options.   Shipments are insured for sale value, unless requested otherwise.   International duties and customs fees are not covered and cannot be prepaid when shipping from USA.

Question 10

Can I return my order?

Accepted Answer

Yes, we offer a full refund policy within 10 days of delivery.   Return shipping is not covered unless there is a defect or quality issue.   Please let us know of any quality or technical issues before returning an item.

Question 11

Warranty terms?

Accepted Answer

We offer a 5 year warranty against defects and crafstmanship problems on all Fernandes and Burny products, purchased from Gearstreet. Including guitars, basses, parts, accessories and Sustainer systems.   Warranty is applicable to original owner only.   Please contact us if you have any issues or have questions about your item(s).   Return shipping cost is not covered under warranty.

FAQ